Terms of Use

These Terms of Use ("Terms") govern your use of the Kuafor Osso mobile application (Android package: com.ygsoftware.kuafor.osso) and web booking platform (together, the "App"), operated by Kuaför Osso ("Salon", "we", "us"). By signing in, registering, or continuing to use the App, you accept these Terms. For personal data processing details, please review our Privacy Policy.

1. Service Provider

Service provider and data controller: Kuaför Osso
Address: Köprübaşı Mahallesi Konya Caddesi No: 132/A, Cihanbeyli, 42850 Konya, Turkey
Email: kuaforossobusiness@gmail.com
Phone: +90 507 095 74 92

App developer and infrastructure provider: YG Software ("Infrastructure Provider") is responsible for software development, maintenance, and technical infrastructure. Salon services between Kuaför Osso and users are outside the Infrastructure Provider's scope of responsibility.

2. Scope and Acceptance

These Terms apply to customers, staff, and administrators. Users under 18 may use the App only with the knowledge, consent, and supervision of a legal guardian (parent or custodian). The guardian is responsible for all actions taken by the minor (bookings, cancellations, profile data, etc.). Services for children and teens (e.g. kids' haircuts) are performed in-salon; appointments should be made by or under the supervision of a legal guardian.

3. Services

The App provides digital infrastructure for appointment booking and salon operations. It does not itself deliver hairdressing or beauty services; those are provided by the Salon. The App is provided "as is" without uninterrupted or error-free operation guarantees.

4. Accounts and Security

Access is via phone number and SMS one-time password (OTP). You must select the correct role (customer or staff) at login. You are responsible for keeping your device and account secure. Creating accounts with false or misleading information is prohibited.

5. Customer Terms

• Provide accurate information when booking appointments.
• Cancel within the time limits shown in the App; contact the Salon directly for last-minute changes.
• No-shows are recorded; repeated no-shows may result in temporary booking bans.
• Laser appointment changes may require WhatsApp contact with your specialist.
• Laser and aesthetic treatments carry physical risks (burns, irritation, allergic reactions, etc.). The Salon and qualified staff are solely responsible for medical assessment, application, outcomes, and safety. The App is a scheduling tool only and does not provide medical advice, diagnosis, or treatment.
• Referral codes must not be misused.
• You may delete your account via "Delete My Account"; personal data is anonymised or removed, gallery photos are deleted, and past appointments may remain anonymised for statistics.

6. Staff and Administrator Terms

• Use the App only within your assigned permissions and for Salon business purposes.
• Customer personal data (phone, notes, debts, tags) must not be shared or used for personal purposes.
• Contact import requires compliance with applicable data protection law.
• Registered devices must be kept secure; sessions must be revoked when employment ends.
• Staff accounts may be terminated by Salon management; self-service deletion is not available for staff.

7. Payments, Store Credit (Debt), and Financial Records

No online payments are processed through the App. Service fees are collected in-salon (cash, card, transfer, or store credit/debt). Debt records are maintained as part of salon accounting and may be displayed in the App. No subscription fee is charged for App use.

Cash register, debt, collection, and report data in the App are auxiliary digital tools and do not replace official accounting books, invoices, or legal documents. The Salon must independently verify accuracy, maintain backups, and perform reconciliations.

The Salon and staff should maintain independent records for critical financial transactions. If App-displayed debt differs from actual debt, Salon records prevail; customers must direct disputes to the Salon. Debt information in the App is informational only.

8. Prohibited Conduct

Illegal content, fake bookings, system manipulation, unauthorised access attempts, reverse engineering, and automated scraping are prohibited and may result in account suspension or termination.

9. Intellectual Property

The App, brand, logo, design, and content belong to the Salon or its licensors and may not be copied or used without written permission.

10. Third-Party Services and App Store Disclaimers

The App uses Google Firebase, WhatsApp deep links, and OpenStreetMap/Nominatim. Third-party terms apply.

10.1. Apple App Store

• These Terms are between the Salon and the User only; Apple Inc. is not a party.
• The Salon is solely responsible for App content, maintenance, support, warranty claims, and IP infringement allegations; Apple has no obligation in these matters.
• Support requests must be sent to kuaforossobusiness@gmail.com, not Apple.
• Apple is not responsible for consumer complaints, product liability claims, or legal non-compliance arising from App use.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce relevant provisions against the User.

10.2. Google Play

• These Terms are between the Salon and the User only; Google LLC is not a party.
• App content, maintenance, support, and warranty obligations are solely the Salon's responsibility.
• Google shall not be liable for consumer claims or legal non-compliance arising from App use.
• Google Play Terms of Service and Content Policy apply in addition to these Terms.

11. Privacy

Personal data is processed under Turkish Law No. 6698 (KVKK). See our Privacy Policy for details.

The Privacy Policy is an information notice and does not by itself replace explicit consent. Cross-border data transfer consent under KVKK Art. 9 and marketing/campaign consents are collected separately in relevant screens.

Because the app uses Google Firebase/Cloud infrastructure, some personal data may be processed on overseas servers. This transfer relies on separate explicit consent; without that consent, digital membership/sign-in services may not be technically available.

The Turkish legal texts are the binding originals. English legal pages are translations provided for convenience.

12. Suspension and Termination

We may suspend or terminate accounts for Terms violations, repeated no-shows, fraud suspicion, or legal requirements. Maintenance mode or mandatory updates may temporarily restrict access.

13. Limitation of Liability

The Salon is responsible for hairdressing, beauty, laser, and similar services actually performed. The App and Infrastructure Provider are responsible only for providing digital infrastructure to a reasonable standard. Claims arising from the customer–Salon service relationship cannot be directed to the Infrastructure Provider.

The Infrastructure Provider shall not be liable for direct or indirect damages arising from software bugs, data loss, data corruption, incorrect calculations, financial record errors, system outages, or update-related disruptions (including lost revenue or uncollected debts), to the extent permitted by mandatory law.

To the extent permitted by Turkish law, indirect damages are limited. Force majeure events excuse service interruptions for both the Salon and Infrastructure Provider.

14. Changes

We may update these Terms. The current version is effective when published on the App or website.

15. Governing Law

These Terms are governed by the laws of the Republic of Turkey. Mandatory consumer protection provisions apply to customer users. Disputes are subject to the courts of Konya Courts and Enforcement Offices, without prejudice to consumer rights to apply to consumer arbitration committees and consumer courts.

16. Contact

kuaforossobusiness@gmail.com · kuaforossobusiness@gmail.com

This document is not legal advice. Consult a qualified attorney before publication. Turkish version